Tel: 0113 264 225
Firstly, we'll never sell or share your information with anyone else (unless legally required to do so).
Any financial information from credit & debit cards made by telephone or direct in retail premises is treated confidentially and is stored in a controlled secure area.
Information we do collect in whatever capacity is handled with great confidentiality and is not passed on to any other organisations; this includes:
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
Information about your visits to and use of this website (including geographical location, browser type, referral source, length of visit, page views;) this is collected by our hosting provider and we use this to asses the performance of our website. See Cookies Policy.
Any other information you choose to send to us when you contact us.
How we use information collected:
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Updating information -
The copyright owner will not be responsible for damage (including damage caused by viruses) to your computer or software or any losses suffered by you as a result of accessing the material.
You will not, without the copyright owner's prior written agreement:
As we are manufacturers; we do get busy periods. We can be out of stock of particular items and are subject to unforeseen circumstances which can delay delivery times. In the event of an item being ordered that is actually out of stock we will contact you as soon as possible via email, phone or text message.
Almost all the products on our website fall into the category of custom made products. Including some of the items that are listed as standard size' as we make them all to order. Where a custom made product has been supplied correctly, we are not able to offer any exchanges or refunds. Please ensure the measurements you are entering into our website are correct. If you are unsure, please call us before ordering to double check that the sizes you are entering are correct and you are clear on our measuring guides.
All prices, unless otherwise stated, are displayed in GBP inclusive of VAT at 20%. VAT No. 545 412 360. Prices may change at any time without notice.
We accept most major credit and debit cards payments securely by telephone transaction, including Visa, Mastercard, Solo, Switch and Maestro. Cash/Cheque payments are available when collecting frames from our store. Cheque's payable to Kingswear Gallery.
By placing your order with us you are giving us permission to charge your credit or debit card for the total balance displayed. If your payment is not authorised or declined we will attempt to take the payment a second time after a short period of time. We may also contact you via email or phone to inform you of the unsuccessful transaction and update your payment details.
We will dispatch all our made to measure products after the time of manufacture. If you have an urgent requirement please contact us first, then we’ll push your order to the front of the manufacturing queue, and we can dispatch depending on the time of day you place the order.
Delivery charges for your order will be calculated individually using your postcode from your Order Request to get an exact price. All deliveries are UK Standard unless requested otherwise. We use Parcel2go. Delivery prices start from £5.79 including individually bespoke packaging and signature verification. Please note that deliveries take place Monday to Friday. Please allow 7-
If we believe delivery may take a little longer (during busier times), we will advise by email as soon as possible. If this impacts your requirements, please let us know when placing your order, or contact us first for an estimate.
In the unlikely event that your order has been damaged in transit, you must notify us via email as soon as possible of receiving the order. We will require you to email us a photo of the damaged item and it's packaging, upon receipt we will send out a replacement item as soon as possible.
We are a very caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.
If you have received goods which are defective in material/workmanship or have received goods which are not the goods placed on your order you must inform us within two days of signature of goods. We do not accept returns unless agreed and arranged by us.
It's important to understand that the colours and material finishes shown on our website may appear different depending on your computers monitor calibration. For this reason, if the exact colour is important to you, we recommend ordering a sample from us before going to the expense of purchasing your full frame.
Terms & Conditions
This is where you can find all our terms & conditions and privacy policies on one page.